Download Manageengine Servicedesk Plus 8 Rapidshare
Free Download and information on ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software. Download ManageEngine ServiceDesk Plus 8. Complete Help Desk & Asset Mgmt software with SLA & purchase mgmt.
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email.
System Requirements
It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization. ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from.csv files & user satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more. Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities. The Free Edition allows a single Technician manage upto 25 Workstations.
What's New in Version 8 of ManageEngine ServiceDesk Plus.
Features
From ManageEngine ServiceDesk Plus is a free web based, easy to use help desk software with integrated Project Management and Asset Management software.It has an ITIL ready version with incident, problem, change, CMDB and service catalog included. By integrating ticketing, ITIL, project management, automatic asset tracking, software license management, purchasing, contract management and knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to automate complete itsm processes, improve productivity of your IT Service team and keep your end-users happy. Other notable features are active directory user importing,single sign-on, user satisfaction surveys, customizable workflows, help desk automations and advanced analytics. With voice-driven iPhone app and android app, access your help desk on the go anywhere anytime. ServiceDesk Plus offers flexible integration for application management, network monitoring, API, mobile & PDA and remote control. Help desk module of ServiceDesk Plus is free forever for unlimited number of technicians / users / tickets. Incident, Problem, Change, Service Catalog, Project Management, Knowledge Base, CMDB and much more can be implemented with ServiceDesk Plus at the cost of just $995 per year.